One Source Solutions Inc. BBB Business Review

FAQ

You have QUESTIONS we have ANSWERS..

If you have any questions about utility services please call OneSource Solutions Inc.

  1. Who Is OneSource Solutions?
  2. How are you able to offer the service for free?
  3. What information is needed when its time for my scheduled call?
  4. Do you protect my privacy?
  5. Are you trying to sell anything to me?
  6. Why can't I have my home services connected by my closing date?
  7. How do I know my home has been serviced?
  8. Do you disconnect any services?
  9. Which areas do you service?
  10. What happens if my closing date changes?
  11. What are your hours of operation?

Who Is OneSource Solutions?

OneSource Solutions is a FREE nationwide convenience service that specializes in home service connections such as Electric, Gas, Water, Phone, TV, Internet and much more. OneSource has been serving those involved in the moving process for 8 years and has an A+ rating with the BBB.

How are you able to offer the service for free?

We work with all of the Phone, TV, and Internet companies. These companies compensate us for the business we produce. The upside for the client is we are able to present all of the providers that are available in their area. This allows for a relaxing and informative shopping experience. We do not push one provider over the other. We compare the services side by side and the client chooses what is best for their family. Working with the paying companies allow us to assist with the utility connections. We are not compensated from the utility companies.

What information is needed when its time for my scheduled call?

We collect the same information that the utility companies will require. In most cases the utility companies will require your social security number, date of birth, place of employment, along with the information below.

  • First Name and Last Name
  • Phone Number
  • Alternate Phone Number
  • Closing Date
  • Email Address
  • New Home Address, City, State, Zip
  • Agent Name (if applicable)
  • Agent Phone (if applicable)
  • Agent Email (if applicable)
  • Agent Agency (if applicable)

Do you protect my privacy?

Your information will only be shared with those companies that you have approved. We do not sell/trade your information for any reason. We are accredited with the Better Business Bureau and have an A+ rating. *Please review our Privacy Policy posted on our Website.

Are you trying to sell anything?

No. We compare services side by side so you can choose which services fit your needs free of charge. We provide a relaxed, friendly setting for our scheduled call. You will choose which services you want. We do not push any one service. We stay current with all of the providers specials and discounts if they are available. And most of all we stay with you during this whole process.

Why can't I have my home services connected by my closing date?

To ensure timely delivery connections of all your services it's important to schedule your set up call a minimum of 10 days in advance of the closing date. These companies do not look favorably upon last minute connections or what we call short orders. Another reason to schedule your call early is to satisfy any backlogs these companies may be experiencing.

How do I know my home has been serviced?

You will receive a confirmation which includes all of the services you have chosen to connect.

Do you disconnect any services?

We will provide this service when the companies we work with allow us to do so. Most of the providers will request the customer do this. The companies may want to ensure that any outstanding balances are satisfied. In many cases we are able to do disconnects if you are reconnecting/transferring service with the same company.

Which areas do you service?

Our service is available Nation Wide.

What happens if my closing date changes?

If your closing date changes call us immediately and we will call the home services that we connected and request the date change.
*We will stay with you from start to finish.

What are your hours of operation?

Normal business hours are 8:00 am to 6:00 pm CST. Monday through Friday. We are also available after these hours and on Saturday and Sunday via emergency contact numbers.
*We do set Saturday and Sunday appointments for clients that need these days.